When should I visit the ARC?
Any time you face obstacles keeping you from achieving your academic goals, want help preparing for academic success or aren't sure where to go with your questions about what you need in order to do well in school, we hope you will visit us first. A coach can meet with you one-on-one to help connect you with the resources you need, and help you find the answers you are looking for.
What does an academic coach do?
An academic coach works with you one-on-one to address your academic needs and/or other issues that you feel are getting in the way of you performing your best. Some of the ways we help are:
- Navigating Academy of Art University resources
- Time and project management
- Study skills tips
- Classroom communication advice
- Bay Area resources (ex. doctors, hospitals, legal, housing, etc.)
What happens at a time management meeting?
An academic coach will work with you to help you create a personalized kit of time management tools and strategies. Most students will need a follow up appointment or two to fine-tune their new schedule and for morale support.
How do I make an appointment with an academic coach?
Call: 415-618-3917 Email: ARC@academyart.edu Drop-in: Monday-Friday 8:30am-6pm; Saturday 10am-3pm
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What should I do if I'm sick and missing classes?
Let your instructors know right away, ideally before you miss class, that you will be out for illness and ask if there is work that you can make up. If you don’t have your instructors’ contact information, call your department’s Administrative Assistant. Also, contact a trusted classmate and ask if they can fill you in on what you missed. If you visit a doctor, bring a doctor’s note when you return to class. Remember that even if you miss a class and your absence is excused, you are responsible for the work you missed and for getting caught up on the content.
What kind of Bay Area resources can you offer students?
We have many local, community resources that we can recommend to you, including medical, legal, housing, and more.
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What are ARC Tutoring Labs?
ARC Tutoring Labs are small-group tutoring sessions that are scheduled throughout the week, including evenings and weekends. To attend an ARC Tutoring Lab, students are encouraged to make a 50-minute appointment using TutorTrac, although drop-ins are also welcome. Most On-Campus Labs take place in the Computer Lab (Room 311) or Drawing Studios (Rooms 313/314) at 79 New Montgomery St., 3rd Floor. Labs that require special facilities or equipment, as well as those taking place on evenings or weekends, may be scheduled in other buildings. To attend an ARC Online Lab, click on the corresponding link in the schedule to access the ARC Tutor’s “virtual office” during a scheduled three-hour session. Appointments are recommended but not required for Online Labs, and there is no limit to the number of students who may enter an online classroom at a given time.
Who are ARC Tutors? What sort of training do they receive?
All tutoring is provided by current faculty, Academy alumni, and technical staff. ARC Tutors are recruited primarily from the ranks of recent Academy graduates in order to provide students with the expertise of instructors who have both professional work experience as well as familiarity with the classes, curriculum, and expectations of each department. All tutors receive extensive orientation to the university when they are hired as faculty, as well as periodic professional development and/or technical skills training.
How can I receive tutoring online?
Students access Online Labs through Adobe Connect at https://live4.academyart.edu by clicking on the corresponding link in the Online Lab schedule during the appointed day and time. All schedules are listed in Pacific or California/West Coast Time (PT). ARC Online Labs do not require appointments, and students may stay for the duration of the Lab (up to 3 hours) if they wish. For questions about Online Labs, please call 415-618-3994 or use Skype (a free web-based chat service) at aaututoring.
How are ARC Online Tutoring Labs different from ARC On-Campus Labs?
Online Labs provide all AAU students with live, real-time support with an experienced and knowledgeable tutor via online chat, video, screen sharing, file sharing, and conference call. There is currently no limit to the number of hours (or the number of students) allowed in a “virtual office” during a scheduled ARC Online Lab. Online Labs differ from Department Workshops online (as well as Online Writing Lab, or OWL) in that students are able to interact directly with the tutor, in real time, rather than having to email or drop off assignments for later feedback and correction.
What is the difference between ARC Tutoring Labs and Department Workshops?
ARC Tutoring Labs are offered by the Academy Resource Center (ARC). They begin earlier and end later in the semester, in order to give students more options for immediate feedback without having to wait for Department Workshops to begin. Unlike Department Workshops onsite, which have no attendance caps, ARC On-Campus Labs provide more intensive, highly individualized support to small groups of students (no more than 3 per hour). Because this popular service can be in high demand, especially during midterms and finals, students are strongly encouraged to make appointments in advance. Online Labs differ from Department Workshops online (as well as Online Writing Lab, or OWL) in that students are able to interact directly with the tutor, in real time, rather than having to email or drop off assignments for later feedback and correction.
What if I need writing help?
ARC Tutoring Labs support all of the departments and majors within the school, both undergraduate and graduate, onsite as well as online. Students who need help with their writing should visit the Writing Lab onsite at 79 New Montgomery St., Room 326, or the Online Writing Lab (OWL) for one-on-one assistance with their papers, essays, and written assignments. ARC Tutoring Labs are primarily focused on the art and design and computer-based aspects of the curriculum, although ARC Labs are also offered in art history, foreign languages, math, and graduate studies topics.
Visit the Online Writing Lab
How much does it cost to receive tutoring?
ARC Tutoring is a free support service which is available to all currently enrolled Academy of Art University students in every major and department, both undergraduate and graduate, onsite as well as online.
Do I need to be failing my class(es) to receive tutoring?
ARC Tutoring is available to all currently enrolled Academy of Art University students. You do not need to be failing your class(es) to attend ARC Tutoring Labs; moreover, there are no grade requirements or other criteria to meet for receiving this service.
Does my instructor need to refer me?
You do not need to be referred by your instructor to be able to start attending ARC Tutoring Labs. However, students at risk may be referred to the Academy Resource Center (ARC) by their department, instructor, advisor, or an ARC Coach through the ARC’s Student Academic Support (SAS) department, and academic coaches from SAS will assist students by directing them to the appropriate educational support options, including ARC Tutoring. Students may also seek tutoring themselves (self-refer) by making an appointment or by dropping in without an appointment.
Do I have to fill out any forms to request tutoring?
You are not required to fill out any forms or complete any applications to start attending ARC Tutoring Labs. Students may seek tutoring themselves (self-refer) by making an appointment or by dropping in without an appointment.
How do I make an appointment for an ARC Tutoring Lab?
All appointments must be made using TutorTrac. Students may schedule up to six 50-minute appointments within a seven-day period. Appointments can be made up to two weeks in advance and cancel appointments up to three hours in advance. If a student fails to cancel an appointment in advance, and then does not attend (no-show), this will count as a missed appointment. All cancellations must be made using TutorTrac, not by phone or email.
What if I miss my appointment?
If a student fails to cancel an appointment in advance, this will count as a missed appointment. Students with more than four missed appointments during a semester, or with a history of frequent cancellations, will not be allowed to continue making appointments in ARC On-Campus or Online Labs for the rest of that semester. However, they may continue to drop in, pending tutor availability.
What if I am late for my appointment?
Students arriving more than 15 minutes late may lose their scheduled appointment for that day and will be listed as a no-show. The appointment will then be forfeited to any student(s) waiting to drop in during that time slot. Students with more than four missed appointments during a semester, or with a history of frequent cancellations, will not be allowed to continue making appointments in either the ARC On-Campus or Online Labs for the rest of that semester. However, they may continue to drop in, pending tutor availability.
What if I need to cancel my appointment?
Students may cancel appointments up to three hours in advance. If a student fails to cancel an appointment in advance, and then does not attend (no-show), this will count as a missed appointment. All cancellations must be made using TutorTrac, not by phone or email.
Can I drop in without an appointment?
If an on-campus tutor has available appointment(s), or if the scheduled student(s) fail to show up during a reserved 50-minute slot, the tutor will be available for drop-ins. However, students are encouraged to make appointments in advance to ensure that they will be able to see a tutor on that day. There is no limit to the number of drop-in appointments per week or per semester.
Can I request a one-on-one tutor?
Although one-on-one tutoring is not available, our services provide individualized attention from experienced tutors to small groups of students in a quiet, distraction-free environment.
What can I expect from each tutoring session?
You may expect to receive individualized instruction from an experienced tutor (current faculty, Academy alumni, or technical staff) in a quiet, distraction-free environment.
What do I need to bring to my On-Campus Lab appointment?
You should bring any assignment(s) or project(s) that you are currently working on for your class(es). If your work is stored on electronic media (flash drive or disc), you should bring that with you as well so that the tutor can view your work onscreen. ARC Tutoring does not provide blank discs, flash drives or external hard drives, or storage space on its computers for student use.
May I use one of the computers in the ARC Tutoring Lab, even if I do not have an appointment with a tutor?
All computers in the ARC Tutoring Computer Lab at 79 New Montgomery are password protected and designated for use by ARC Tutors while working with students during ARC Labs. Students may not use these computers without ARC Tutor supervision. (There are Macintosh computers available in the ARC Tutoring Drawing Studios that may be used by students—with ARC Tutor supervision—but only to print class documents or access the Internet in order to view assignments.)
How many times can I attend ARC Tutoring Labs per week?
Students may schedule up to six 50-minute appointments within a seven-day period. (Appointments can be made up to two weeks in advance.) Students may schedule appointments during different 3-hour time slots for the same type of ARC Tutoring Lab (such as Basic Mac & Adobe Suite) in a single week, but may not schedule more than two appointments during the same 3-hour time slot. However, consecutive (back-to-back) appointments are permitted.
What advice do you have for students with learning disabilities?
You may choose to spend your allotted time with an ARC Tutor talking about your strengths and weaknesses, in order to make the most of your scheduled session. Students’ learning styles vary from person to person, so providing specific information about how you learn best is always helpful to the ARC Tutor. You may also consult with Classroom Services at the Academy Resource Center if you need assistance with assessing, determining, or communicating your needs. Classroom Services is also available to help students directly with basic reading and writing skills.
The days and times for the Lab(s) I’d like to attend do not work for my schedule. What can I do?
ARC Tutoring Labs are scheduled throughout the week, including evenings and weekends. We make every effort to offer a wide range of availabilities to accommodate students’ diverse class schedules. However, if you are unable to attend a particular On-Campus or Online Lab because of a schedule conflict, you may contact ARC Tutoring at 415-618-3865 or firstname.lastname@example.org to request that additional ARC Labs be opened up during the semester. (Students should also make regular use of other support options, including Department Workshops, to avoid falling behind.)
I’ve missed a lot of classes this semester. Can I attend ARC Tutoring Labs to make them up?
ARC Tutoring should not be regarded as a substitute for attending class and is effective only in conjunction with continued, regular weekly attendance and full participation in class.
I’m an onsite student. Can I also attend Online Tutoring Labs?
Yes. Students currently enrolled exclusively in onsite classes at the Academy of Art University, online-only students, and students enrolled in both onsite and online classes are all eligible to attend ARC Online Labs.
I’m an online student living in the Bay Area. Can I also attend On-Campus Labs?
Yes. Students who live locally that are currently enrolled in online classes at the Academy of Art University, as well as students enrolled in both onsite and online classes, may also attend ARC On-Campus Labs.
I am an international student. Can I get ESL help in my classes?
In order to get ESL help you must currently be enrolled in—or have taken within the past semester—an English for Art Purposes (EAP) language class through the ESL Department at the Academy. All international students are tested in English when they first arrive at the school, and some students have to take EAP class(es) depending on their placement on this test.
What is the best way to get ESL help?
You can enroll in an ESL-designated section of the class. This means that when you register, you should look for classes that have the word "ESL" in the title. For example, if you want to take Color & Design, you should try to register for "ESL/Color & Design" so that you will get all the language help you need from the ESL teacher who is assigned to that class. If the ESL teacher decides there is a need for ESL support (that is, if there are EAP students in the class), he or she will attend the class every day, take notes, and help students with their English during the class. Sometimes, ESL support teachers will also hold ESL Study Groups outside of class so that you can prepare for quizzes, ask questions about your readings, and learn new vocabulary words.
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What if I am in a class without ESL Support, and I have trouble understanding the teacher?
Of course, you should attend the first or second class and give it a chance; sometimes, a class which seems difficult in the first week may become easier after another week or two. If you still think you need help, you must qualify for in-class ESL support. If you do, talk to your teacher after class. Tell your teacher that you need ESL support; he or she will call the ARC and get you the help you need.
How can the ARC help me if I do not have in-class ESL Support?
If there are EAP students in the class, the ARC can find a support teacher to attend your class at any time in the semester. Sometimes, we will arrange for a teacher to help you outside of class, or we may send you to the ARC Tutoring office if you need help with the content (not language) in the class. If there is another student in the class who is willing to help you, that person can be your Student Mentor and help you during class as well.
How can I contact the ARC? Whom do I talk to?
Just call the ARC Receptionist at 415-618-3917.
What is the English for Art Purposes program, and how are these classes different from ESL programs at other schools?
Our program is designed specifically for art & design university students, and provides students with practice in field-specific vocabulary and giving/receiving art critiques.
What if my TOEFL or Accuplacer scores do not meet the minimum requirements?
You will be required to take EAP class(es) until you have finished through the EAP track.
I am not happy with my TOEFL scores. Can I take Accuplacer to try to score into another EAP level?
Yes. You can take Accuplacer on campus before you start your first semester of classes. Talk to your admissions advisor to sign up for this test.
Can I submit multiple TOEFL scores, and use the test with the highest results?
You will be placed into EAP classes based on the most recent test scores you submit, regardless if the latest scores are higher or lower that previous ones.
How much does Accuplacer cost?
The test is free for new students.
Can I retake Accuplacer if I am not happy with my scores?
No. You are only allowed to take the test once. However, if you receive an A or A- as a final grade in an EAP class, you will be allowed to retake Accuplacer in the following semester.
How long are the Accuplacer test scores valid for?
Six months (or two semesters) for new students.
What if I take TOEFL and Accuplacer. Which scores will be used for placement?
Accuplacer scores will be used for placement over TOEFL.
Will I be required to take EAP classes each semester until I complete the highest level in the EAP program?
Yes. EAP classes are required until you receive a passing grade in the highest level.
Can I take other art & design classes and EAP classes in the same semester?
Yes, if you place into a low intermediate or higher EAP class (EAP 2/602, 3/603, 4/604).
Where and when is Accuplacer offered, and how can I sign up for it?
Accuplacer is offered on-campus in San Francisco. We offer the test to new students most weeks throughout the year.
I am an online student, who is planning to move to San Francisco and take classes onsite. Do I need to take an English proficiency exam?
Yes. All onsite students need to prove English proficiency in order to take classes in San Francisco.
I left Academy of Art in a previous semester but am planning on returning to take classes. Can I retake Accuplacer to place into a higher EAP class level?
You may retake our Accuplacer only after six months from the date you took the last test. If you return to Academy of Art in less than six months, however, you will be required to take the classes you were placed into.