When should I visit the ARC?
Any time you face obstacles keeping you from achieving your academic goals, want help preparing for academic success or aren't sure where to go with your questions about what you need in order to do well in school, we hope you will visit us first. A coach can meet with you one-on-one to help connect you with the resources you need, and help you find the answers you are looking for.
What does an academic coach do?
An academic coach works with you one-on-one to address your academic needs and/or other issues that you feel are getting in the way of you performing your best. Some of the ways we help are:
- Navigating Academy of Art University resources
- Time and project management
- Study skills tips
- Classroom communication advice
- Bay Area resources (ex. doctors, hospitals, legal, housing, etc.)
What happens at a time management meeting?
An academic coach will work with you to help you create a personalized kit of time management tools and strategies. Most students will need a follow up appointment or two to fine-tune their new schedule and for morale support.
How do I make an appointment with an academic coach?
Call: 415-618-3917 Email: ARC@academyart.edu Drop-in: Monday-Friday 8:30am-6pm; Saturday 10am-3pm
View the Directory
What should I do if I'm sick and missing classes?
Let your instructors know right away, ideally before you miss class, that you will be out for illness and ask if there is work that you can make up. If you don’t have your instructors’ contact information, call your department’s Administrative Assistant. Also, contact a trusted classmate and ask if they can fill you in on what you missed. If you visit a doctor, bring a doctor’s note when you return to class. Remember that even if you miss a class and your absence is excused, you are responsible for the work you missed and for getting caught up on the content.
What kind of Bay Area resources can you offer students?
We have many local, community resources that we can recommend to you, including medical, legal, housing, and more.
Get in Touch
What are ARC Tutoring Labs?
ARC Tutoring Labs are offered free of charge by the Academy Resource Center (ARC) and provide daily small-group tutoring, including evenings and weekends. Most On-Campus Labs take place at 79 New Montgomery Street, 3rd Floor. ARC Labs that require special facilities or equipment, as well as after hours, may be scheduled in other buildings. Students enrolled in onsite classes, online-only students, and “hybrid” students (taking both onsite and online classes) may all attend ARC Online Labs. Local students enrolled in online classes, as well as hybrid students, may attend On-Campus Labs.
What can I expect from each tutoring session?
You may expect to receive individualized instruction from an experienced tutor (current faculty, Academy alumni, or technical staff) in a quiet, distraction-free environment.
Who are ARC Tutors? What sort of training do they receive?
All tutoring is provided by Academy faculty, alumni, and technical staff, offering students the expertise of professional instructors with industry experience, as well as a familiarity with the curriculum and expectations of each department. All tutors receive extensive orientation to the university when they are hired as faculty, as well as periodic professional development and/or technical skills training.
How can I receive tutoring online?
Online Labs Live! provide students with live, real-time support with an experienced and knowledgeable tutor via online chat, video, screen sharing, file sharing, and conference call. Students access Online Labs Live! through Adobe Connect at https://live4.academyart.edu
by clicking on the link in the Online Lab schedule during the scheduled day and time. All schedules are listed in Pacific or California/West Coast Time (PT). ARC Online Labs do not require appointments; there is no limit to the number of students who may enter an online classroom at a time; and students may stay for the duration of the ARC Lab if they wish.
How are ARC Online Tutoring Labs Live! different from ARC On-Campus Labs?
ARC Online Labs Live! provide Academy students with live, real-time support with an experienced and knowledgeable tutor via online chat, video, screen sharing, file sharing, and conference call. There is no limit to the number of hours (or the number of students) allowed in a “virtual office” during a scheduled ARC Online Lab. On-Campus and hybrid students are also welcome to attend Online Labs Live! if they wish, either by appointment or as drop-ins.
What is the difference between ARC Tutoring Labs and Department Workshops?
ARC Tutoring Labs begin earlier and end later in the semester, in order to give students more options for immediate feedback on their assignments. Unlike Department Workshops onsite, which have no attendance limits, ARC On-Campus Labs provide more intensive, individualized support to small groups of students. Because this popular service can be in high demand, especially during midterms and finals, students are encouraged to make appointments in advance. Online Labs Live! differ from Department Workshops online in that students are able to interact directly with the tutor, in real time, rather than having to email or drop off assignments for later feedback and correction.
Do I need to be failing my class(es) to receive tutoring? Does my instructor need to refer me?
ARC Tutoring is available to all currently enrolled Academy students. Students do not need to be failing class(es) to attend ARC Labs; moreover, there are no grade requirements or other criteria to meet, and students do not need to be referred by an instructor. However, students at risk may be directed to the ARC by their department, instructor, or advisor—and an Academic Coach from Student Academic Support (SAS) will direct them to the best educational support options, including ARC Tutoring. Students may also seek tutoring themselves by making an appointment or dropping in without an appointment. ARC Tutoring should not be regarded as a substitute for attending class and is effective only in conjunction with continued, regular weekly attendance and full participation in class.
How do I make an appointment for an ARC Tutoring Lab?
All appointments must be made at https://tutortrac.academyart.edu
. Chrome, Firefox, or Mercury (for iPad) are recommended. Students may schedule up to six 50-minute appointments within a 7-day period, and appointments can be made up to 2 weeks in advance. Students may make appointments during different 3-hour time slots for the same type of ARC Lab (e.g. Basic Mac & Adobe Suite) in a single week, but may not schedule more than 2 consecutive appointments during the same 3-hour slot.
What if I am late, or if I miss or need to cancel my appointment?
Students may cancel appointments up to 3 hours in advance. If a student fails to cancel an appointment and does not attend, this will count as a missed appointment. Students arriving more than 15 minutes late may lose their appointment for that day and be listed as a no-show. The appointment will be forfeited to any student(s) waiting to drop in. Students with more than 4 missed appointments per semester, or with a history of frequent cancellations, will not be allowed to make additional appointments for the semester. However, they may continue to drop in, pending availability.
Can I drop in without an appointment?
If an ARC Lab has available appointment(s), or if scheduled student(s) fail to show up, the tutor will accept drop-ins. However, students should make appointments in advance to ensure they will be able to see a tutor on that day. There is no limit to the number of drop-in appointments per week or per semester.
May I request a one-on-one tutor?
Although one-on-one tutoring is not available, our services provide individualized attention from experienced tutors to small groups of students in a quiet, distraction-free environment.
How much does it cost to receive tutoring?
ARC Tutoring is a free educational support service which is available to all currently enrolled Academy of Art University students in every major and department, both undergraduate and graduate, onsite as well as online.
What do I need to bring to my On-Campus Lab appointment?
You should bring any assignment(s) or project(s) that you are currently working on for your class(es). If your work is stored on electronic media (external hard drive, flash drive), you should bring that with you as well so that the tutor can view your work onscreen. ARC Tutoring does not provide blank discs, flash drives, external hard drives, or storage space on its computers for student use.
What if I need writing help?
ARC Tutoring Labs support all of the departments and majors within the school, both undergraduate and graduate, onsite as well as online. Students who need help with their writing should visit the Writing Lab onsite at 79 New Montgomery St., Room 316, or the Online Writing Lab (OWL)
for one-on-one assistance with their papers, essays, and written assignments. ARC Tutoring Labs are primarily focused on the art and design and computer-based aspects of the curriculum, although ARC Labs are also offered in art history, foreign languages, math, and certain graduate studies topics.
May I use one of the computers in the ARC Tutoring Lab, even if I do not have an appointment with a tutor?
All computers in the ARC Training & Tutoring department at 79 New Montgomery are password protected and designated for use by ARC Tutors while working with students during ARC Labs. Students may not use these computers without ARC Tutor supervision.
What advice do you have for students with learning disabilities?
You may choose to spend your allotted time with an ARC Tutor talking about your strengths and weaknesses, in order to make the most of your session. Students’ learning styles vary from person to person, so providing specific information about how you learn best is always helpful to the ARC Tutor. You may also consult with Classroom Services at the Academy Resource Center if you need assistance with assessing, determining, or communicating your needs. Classroom Services is also available to help students directly with basic reading and writing skills.
I’ve missed a lot of classes this semester. Can I attend ARC Tutoring Labs to make them up?
ARC Tutoring should not be regarded as a substitute for attending class and is effective only in conjunction with continued, regular weekly attendance and full participation in class.
I’m an onsite student. Can I also attend Online Tutoring Labs?
Yes. Students currently enrolled exclusively in onsite classes at Academy of Art University, online-only students, and students enrolled in both onsite and online classes are all eligible to attend ARC Online Labs.
I’m an online student living in the Bay Area. Can I also attend On-Campus Labs?
Yes. Students who live locally that are currently enrolled in online classes at Academy of Art University, as well as students enrolled in both onsite and online classes, may also attend ARC On-Campus Labs.
The days and times for the ARC Lab(s) I’d like to attend do not work for my schedule. What can I do?
ARC Tutoring Labs are scheduled throughout the week, including evenings and weekends. ARC Tutoring makes every effort to offer a wide range of availabilities to accommodate students’ diverse class schedules. However, if a student is unable to attend a particular On-Campus or Online Lab Live! because of a schedule conflict, please contact ARC Tutoring at 415-618-3865 or firstname.lastname@example.org
. Students should also make regular use of other support options, including Department Workshops, to avoid falling behind.
I am an international student. Can I get ESL help in my classes?
In order to get ESL help you must currently be enrolled in—or have taken within the past semester—an English for Art Purposes (EAP) language class through the ESL Department at the Academy. All international students are tested in English when they first arrive at the school, and some students have to take EAP class(es) depending on their placement on this test.
For more information, see the ESL Support Qualifications Policy
What is the best way to get ESL help?
You can enroll in an ESL-designated section of the class. This means that when you register, you should look for classes that have the word "ESL" in the title. For example, if you want to take Color & Design, you should try to register for "ESL/Color & Design" so that you will get all the language help you need from the ESL teacher who is assigned to that class. If the ESL teacher decides there is a need for ESL support (that is, if there are EAP students in the class), he or she will attend the class every day, take notes, and help students with their English during the class. Sometimes, ESL support teachers will also hold ESL Study Groups outside of class so that you can prepare for quizzes, ask questions about your readings, and learn new vocabulary words.
Find ESL Classes
What if I am in a class without ESL Support, and I have trouble understanding the teacher?
Of course, you should attend the first or second class and give it a chance; sometimes, a class which seems difficult in the first week may become easier after another week or two. If you still think you need help, you must qualify for in-class ESL support. If you do, talk to your teacher after class. Tell your teacher that you need ESL support; he or she will call the ARC and get you the help you need.
How can the ARC help me if I do not have in-class ESL Support?
If there are EAP students in the class, the ARC can find a support teacher to attend your class at any time in the semester. Sometimes, we will arrange for a teacher to help you outside of class, or we may send you to the ARC Tutoring office if you need help with the content (not language) in the class. If there is another student in the class who is willing to help you, that person can be your Student Mentor and help you during class as well.
How can I contact the ARC? Whom do I talk to?
Just call the ARC Receptionist at 415-618-3917.
What is the English for Art Purposes program, and how are these classes different from ESL programs at other schools?
Our program is designed specifically for art & design university students, and provides students with practice in field-specific vocabulary and giving/receiving art critiques.
What if my TOEFL or Accuplacer scores do not meet the minimum requirements?
You will be required to take EAP class(es) until you have finished through the EAP track.
I am not happy with my TOEFL scores. Can I take Accuplacer to try to score into another EAP level?
Yes. You can take Accuplacer on campus before you start your first semester of classes. Talk to your admissions advisor to sign up for this test.
Can I submit multiple TOEFL scores, and use the test with the highest results?
You will be placed into EAP classes based on the most recent test scores you submit, regardless if the latest scores are higher or lower that previous ones.
How much does Accuplacer cost?
The test is free for new students.
Can I retake Accuplacer if I am not happy with my scores?
No. You are only allowed to take the test once. However, if you receive an A or A- as a final grade in an EAP class, you will be allowed to retake Accuplacer in the following semester.
How long are the Accuplacer test scores valid for?
Six months (or two semesters) for new students.
What if I take TOEFL and Accuplacer. Which scores will be used for placement?
Accuplacer scores will be used for placement over TOEFL.
Will I be required to take EAP classes each semester until I complete the highest level in the EAP program?
Yes. EAP classes are required until you receive a passing grade in the highest level.
Can I take other art & design classes and EAP classes in the same semester?
Yes, if you place into a low intermediate or higher EAP class (EAP 2/602, 3/603, 4/604).
Where and when is Accuplacer offered, and how can I sign up for it?
Accuplacer is offered on-campus in San Francisco. We offer the test to new students most weeks throughout the year.
I am an online student, who is planning to move to San Francisco and take classes onsite. Do I need to take an English proficiency exam?
Yes. All onsite students need to prove English proficiency in order to take classes in San Francisco.
I left Academy of Art in a previous semester but am planning on returning to take classes. Can I retake Accuplacer to place into a higher EAP class level?
You may retake our Accuplacer only after six months from the date you took the last test. If you return to Academy of Art in less than six months, however, you will be required to take the classes you were placed into.