COVID-19 Student FAQ

Updated on 10/14/2020

For the continued safety of students, faculty and staff, Academy of Art University is conducting classes online or virtually with Zoom video conferencing. To get the latest COVID-19 update, please visit

I’m worried I might be sick with the flu or COVID-19. What should I do?

If you have any of the listed symptoms below, please isolate at your home/residence hall room and DO NOT come to campus to complete any work in the studios/labs/workshops.

COVID-19 symptoms:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

Please follow these guidelines:

  1.  If you feel sick, isolate at home for 10 days.
  2.  If you were exposed to someone who tested positive for COVID-19 quarantine at home for at least 14 days.
  3. Information on Test sites: please click here:

If you decide to take the test for COVID-19 and your test is positive, you must inform Chris Visslailli, VP, Human Resources; Chair, COVID-19 Task Force at or call him at 415-618-6525.

For information about COVID-19 you may contact the University COVID-19 Hotline: 1-877-412-2787 or email:

The Centers for Disease Control and Prevention (CDC) is recommending that everyone get a flu shot.  Shots are free with your health insurance at any pharmacy or you may pay $19 at any Costco pharmacy store.

The following public health resources may be useful to you to answer questions on where to take the COVID-19 test and other frequently asked questions:


For those staying in the Residence Halls and test positive for COVID-19, the University will help you self-isolate and will advise on food delivery, medical and general resources to assist in your recovery.  You must inform Chris Visslailli, VP, Human Resources; Chair, COVID-19 Task Force at or call him at 415-618-6525 so we may support you in every way we can.

Recent Travel: 

If you’ve traveled to an affected area or had contact with someone who may have COVID-19 and now you have respiratory symptoms, please follow guidelines above.  You are advised to seek medical support.

Are any studios, labs and woodshops/workshops open to students?

Yes, the University is making available specific studios, labs, woodshops and workshops to students to reserve to complete projects and assignments.  Please contact your advisor on how to access facilities and to find out about associated fees and to make a reservation.

What is my responsibility as a student?

During this time, it is your responsibility to:

  • Attend your classes online, as instructed
  • Check the LMS daily for Announcements
  • Check your Academy of Art email daily for updates
  • We are also asking you to subscribe immediately to the Academy of Art text notification system. To enroll, text EZARTU to 415-534-3693.
  • Note: check your LMS profile and make sure your email and phone number are up to date so that we have a way to reach you.

I’m sick. Will I be penalized if I don’t attend class?

  • If you feel ill, please do not come to class. Stay home and if necessary, seek medical care.
  • You should notify your professors if you are unable to attend class.
  • Your absence will be excused, but you are responsible for completing the homework once you feel better.

Can I remain in the dorms? What about meal plans?

Yes. Campus housing and dining halls will remain open as usual. You can call the following number with questions about the Residential Halls: 415-618-6335. You can also email

I’m staying in the residence halls; may I remain in on-campus housing during Thanksgiving and/or the Intercession?

Yes, you may request to remain in on-campus housing during the breaks. Please notify Campus Housing at 415-618-6335 or email:  Dining halls are open to all students.

Are the Academy buses running?

The University has a private bus system to shuttle students and staff to various buildings. The busses are cleaned often and thoroughly meeting all health guidelines.

What about on-campus events during this period?

On-campus events are currently on hold, however, please look for our virtual events on the Campus Life Page.

What about Art U Athletics Events?

All Academy of Art University NCAA Division II and PacWest Conference athletic events are temporarily canceled with an anticipated return in January, 2021. For updates, please check the Art U Athletics webpage at

I have some questions on registering for upcoming classes and I need help with financial aid?  Who do I call?

University staff and advisors are available virtually to assist you with all of your registration and financial aid needs and will respond to all calls and emails.

To contact Financial Aid, call 1800-544-2787 x619 or 415-618-6190.  Email:

Are there any special cleaning products or procedures being used in the buildings?

Academy of Art University is complying with all CDC and EPA guidelines for increased daily disinfecting of high touch surfaces and objects. The EPA has identified a number of disinfectants for use against the coronavirus that causes COVID-19, and the University has put the recommended products into service.

What is the University policy when it comes to wearing a mask?

In California, masks are required in all public spaces, on public transportation and to enter any stores, pharmacies, markets, restaurants, medical facilities, offices, enclosed shopping complexes and any other types of buildings. According to public health officials, masks are the best way to help stop the spread of COVID-19.

Masks are required to enter any University building. Recommended are three-ply cloth masks, surgical or N95 masks. Not recommended are neck gaiters and bandanas. Read more on mask guidelines here.

Where can I find the latest information and reliable advice about COVID-19 (coronavirus)?

If you have any questions, you can contact us on our Hotline: 877-412-2787 or email us at

The following public health resources may be useful to you and answer many frequently asked questions:

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